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Six Sigma / Continuous Improvement
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Frequently Asked Questions
Design starts with customer's needs

In many organization stakeholders do not work closely with each other. This results in delays in getting the design completed and reduced customer satisfaction. With TRACXS, all stakeholders can ensure a product or service is designed to meet the customers’ needs.


  • Is project AND team oriented
  • Is dynamic
  • Can reduce the time to complete a design
  • Can reduce design expenses
  • Can lead to increased customer satisfaction

  • Integrate customer’s representatives into the design process to have faster product acceptance.
  • Implement a closed loop solution that proves designs meet customer needs.
  • Co-ordinate activities of marketing, design and manufacturing to reduce design cycle time .
  • Use Tracxs with cross-functional, self-directed design teams to increase efficiency.
  • Document designs to meet ISO 9000 requirements.
  • Conform to regulatory requirements by having an audit trail .
  • Implement Quality Function Deployment in Six Sigma programs.
  • Protect data with the secure and project oriented TRACXS solution.

  • The TRACXS is designed to be used by teams in a secure, project oriented, cross-functional environment.
  • Managers have complete traceability of requirements from customer’s needs to final product design.
  • The TRACXS allows the Quality Function Deployment methodology to be blended with existing design processes and reviews.
  • The TRACXS methodology allows users to develop specifications that are very detailed and traceable to customer needs.
  • Customer representatives can be made part of the design team.
  • Using the TRACXS ensures that the design process is a closed loop in which, it is possible to prove the designed product meets customer needs.
  • With the TRACXS it is possible to reference documents that reside outside the application.
  • There are modules for handling complaints and requested enhancements
  • These modules are easily cross-referenced with customer’s needs and specifications in order to assure customer’s need are met.
  • The environment in which the product is to operate, test criteria and test results can be recorded in the TRACXS.
  • Users can identify conflicts in requirements and interface requirements between different specifications early in the design process.
  • A complete audit trail of who enters what, at what time and date can be implemented.
  • Changes to existing records can be tracked, and it is possible to enforce a rule that all changes must be accompanied with a reason for the change.
  • Managers can approve, or authorize work as it is proceeding, speeding up the review process.
  • For managing data the TRACXS uses a commercial SQL database (iAnywhere®) that can be implemented in a mobile, stand-alone or network environment.
  • Hundreds of people can be connected to the network database at the same time.
  • The TRACXS database comes with a full backup and restore capability.
  • Users can generate custom reports to meet their specific needs using standard report generating programs such as Infomaker®.
  • David Tozer and Associates supplies full training of staff on how to use the technology, and work in project oriented teams.
  • Test procedures and test results are an integral part of the design process; use the TRACXS to record them.


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Simplify the design process and Six Sigma by using Quality Function Deployment (QFD) as a design tool in a networked environment. Save time and money, manage teams and projects with TRACXS software.

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